Sales and Delivery Terms In CareCare Ltd.
The following delivery terms apply to business activities between CareCare Ltd. and the customer, unless otherwise agreed in writing.
1. Delivery times
Delivery time 14 working days. Reservations in case of force majeure situations.
2. Payment terms
Consumer customers net 14 days or cash on delivery. Contract and billing customers according to agreement. Interest on late payment 8 %. Payment terms are determined from the invoice date unless otherwise agreed.
3. Online Store Payment Service Provider
The payment processing service and payment service provider is Paytrail Oyj (Business ID 2122839-7), in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payment recipient on your bank statement or credit card bill and will forward the payment to the merchant. Paytrail Oyj is licensed as a payment institution. In the event of a complaint, please contact the supplier of the product in the first instance.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
www.paytrail.fi
4. Prices
The price does not include value-added tax or delivery and packaging costs.
5. Delivery terms
FCA-Joensuu (Incoterms 2010). The buyer customer or courier representing the customer shall collect the goods from an agreed location.
DAP (Delivered at Place). The goods are delivered to the assigned delivery location.
6. Hand off terms
The products or good shall be deemed to have been handed off, when the customer or his/her representative receives it. When delivered by cash on delivery, the goods are deemed as delivered, when CareCare Ltd. has handed it off to the company representative providing the service to be transported to the customer. When receiving a delivery, customer has a duty to inspect the delivered good.
7. Defect Liability Coverage
We provide a 2-year defect liability coverage for the products we supply, covering any manufacturing defects and material defects. The coverage does not apply to defects caused by normal wear and tear, use contrary to the instructions, or any other improper use of the product.
8. Notice of cancellation and comments
Must be done at least 14 days after receiving of goods or conclusion of the contract. Comments about delivery, goods or bill have to do to CareCare within 14 days from receiving the delivery.
9. Return terms
Check out the return terms before making a order. A buyer customer must always agree on returns with a CareCare Ltd. sales representative or contact person. If a customer wishes to return an ordered product, it must be notified to CareCare Ltd. within 14 days. Notification by e-mail: sales(at)carecare.fi or by phone (+358) 50 5247 559. The return consignment takes place at the customer’s expense. Products to be returned must be returned within 14 days of receipt of the consignment. The customer returning the product is responsible for the return consignment being delivered within the specified period of time. If the ordered goods have essentially changed, the orderer has not right to get back all the paid amount. Return of the payment will be done the same way as the payment was done.
10. Ownership of goods
CareCare Ltd. reserves the goods’ right of ownership until the payment has been made.
11. Changes
The prices are valid until further notice. CareCare Ltd. reserves the right to changes in prices as well as sales and delivery terms. We comply with currently valid legislation in terms of value-added tax.
12. Discharge
The use of the products requires familiarisation in the manual and guidance videos. If the product is used contrary to the instructions or otherwise incorrectly, the product manufacturer (CareCare Ltd.) is not responsible for any damages caused by improper use.
